FAQ

creating a Nojessia account is simple:

1. Click on “Create Account” at the top of our website.
2. Enter your details including your name, email address, and a secure password.
3. Confirm your email to activate your account.

Once registered, you can log in anytime with your email and password.

By creating a Nojessia account, you’ll enjoy exclusive benefits such as:

• Faster Checkout – Save your details for a smooth shopping experience.
• Order Tracking – Easily check the status and history of your purchases.
• Wishlist Access – Save your favorite items and shop them later.
• Exclusive Offers – Get early access to new collections, sales, and special promotions.
• Personalized Experience – Tailored recommendations and style updates just for you.

• Yes — you can modify your account information at any time. Once logged in, go to “Your Account” → “My Profile” to update your name, email, address, or other personal details.
• If you want to delete your account, please contact our Customer Service team. One of our advisers will assist you with the deletion process.

• Go to “Login” and click “Forgot Password?”
• Enter the email address linked to your Nojessia account and submit.
• Check your inbox for a password-reset email (also check your spam/junk folder).
• Click the reset link in the email — it will take you to a page where you can create a new password.

• To Subscribe:
  Simply enter your email address in the newsletter sign-up box at the bottom of our website and click Subscribe. You’ll start receiving updates about our latest collections, exclusive offers, and special events.
• To Unsubscribe:
  Every email we send includes an “Unsubscribe” link at the bottom. Click it, and you’ll be automatically removed from our mailing list.

No — our products do not contain gluten, as we create clothing only, not food. All Nojessia items are carefully made from high-quality fabrics chosen for comfort, elegance, and durability.

If you have any specific sensitivities or fabric concerns (such as wool, polyester, or certain blends), please check the product description or contact our Customer Service team for detailed information before placing your order.

While Nojessia carefully selects fabrics to be gentle on skin,

What we do:

• Use high-quality, tested fabrics with minimal irritating chemicals.
• Avoid rough seams, harsh dyes, or known allergens where possible.
• Provide detailed material descriptions (e.g. cotton, silk, polyester blends) in each product listing.

What you should do:

• Check the fabric composition and care instructions before purchasing.
• If you have specific sensitivities, feel free to contact our Customer Service team and we’ll help you pick items more likely to be safe for your skin.

At Nojessia, we care about your comfort and skin sensitivity.While we can guarantee that every item is fully hypoallergenic, we take steps to make our pieces as gentle as possible.

What we do:

• Use high-quality, tested fabrics with minimal irritating chemicals.
• Avoid rough seams, harsh dyes, and commonly known allergens where possible.
• Provide clear material descriptions (cotton, silk, polyester blends, etc.) on each product page.

What you can do:

• Always check the fabric composition and care instructions before purchasing.
• If you have specific sensitivities, our Customer Service team will be happy to help guide you toward the most suitable options.